Monitor and debug the Foundation Services Rack
The Foundation Services Rack supports standard methods for monitoring and triaging the system. This page includes some tasks you can perform, such as examining log files, and also explains how to collect diagnostic materials for use with SambaNova support.
|If you cannot resolve the issues yourself, create a support case and include diagnostic materials.|
To configure SNMP alerts for non-SambaNova components in the Foundation Services Rack, see the vendor-specific documentation.
For operational issues with the third-party components in the Foundation Services Rack, see the vendor-specific documentation. For issues that require additional support or for questions related to troubleshooting, open a support case through SambaNova Support. See KB article #1017, "SambaNova Systems Support Best Practices," at https://support.sambanova.ai.
|Do not open a case directly with the product vendor.|
When you open a support case, provide details on the issue that has occurred, and initial diagnostic materials. For collecting diagnostic materials, see the following KB articles in the SambaNova Support portal:
Ethernet Data Switch Diagnostic Collection: KB Article #1053
Access Switch Diagnostic Collection: KB article #1053
Serial Console Server Diagnostic Collection: KB article #1121
PDU Diagnostic Collection: KB article #1120